IT Support Services
Posted on August 9, 2023
| Program | ESI |
|---|---|
| Type of Opportunity | Contract |
| Work Location | Remote |
| Posting Valid Through | August 23, 2023 |
| Anticipated Start Date | September 1, 2023 |
About Us
Evergreen Social Impact (ESI) Background
ESI (www.evergreensocialimpact.org) is a 501(c)3 tax exempt, Washington State nonprofit corporation. ESI was founded in April 2021 and launched operations on July 1, 2021. ESI is a fiscal sponsor organization that provides fiduciary services, including governance, funds management, and other administrative services to projects with social-impact missions. ESI can act as a ‘nonprofit incubator’ for new entities that are in start-up mode, or as a long-term administrative home for tax-exempt and public/private partnership organizations.
Position Summary
Opportunity and Scope of Work
Opportunity
ESI is looking for IT support for its employees, all of which are remote. Time commitment is not expected to be more than 10 hours per month.
Date Issued: Aug 9, 2023
Proposals Due: Aug 23, 2023
Estimated Term: The estimated term of this subcontract will be Sept 1, 2023 – June 30, 2025.
Contact Person: Sarah Hiller, Director of Operations
Contact Email: sarahh@evergreensocialimpact.org
Desired Qualifications
Services to be Performed (Scope of Work)
Your proposal is expected to cover the following services:
· User support and workstation troubleshooting for all ESI employees (currently around 10)
· Online services administration (e.g., Microsoft 365)
· Upgrade planning and implementation
· Periodic IT surveys, as requested
· Support of computers, including desktops and laptops
· Management of network devices, including firewalls and switches, excluding ISP equipment
· Limited support for mobile devices
Deliverables
The work performed is expected to produce the following:
Same as services noted above. Service should be reliable and fast.
Timeframe
The following is the anticipated timeframe of the RFP, services, and deliverables to be provided.
| Deliverable | Date |
| Issue Request for Proposals | 8/9/23 |
| Proposals Due | 8/23/23 |
| Evaluate proposals | 8/24/23 - 8/30/23 |
| Select consultant and finalize subcontract | 8/31/23 |
ESI reserves the right, at its sole discretion, to revise the above timeframe, with or without notice.
Other Requirements
Proposal Submission
Required Components and Content
To simply the evaluation process and obtain maximum comparability, please organize your proposal into the following components:
1. Executive Summary
Describe your understanding of the work to be performed, the estimated fees (hourly rate, estimated hours required to execute on the scope of work, a total not to exceed proposed fee), and your ability to perform the work within the time frame provided.
2. Professional Experience
Describe qualifications for this engagement. This could include resume(s), CV(s), and links to websites and/or LinkedIn profiles that highlight capacities to successfully perform the functions outlined in this RFP.
3. Additional Questions/Information
a. Identify if the proposal is from a registered minority-owned, women-owned or veteran-owned small business (per the Office of Women and Minority Business Enterprises under the Revised Code of Washington chapter 39.19 or as certified by the Washington Department of Veteran Affairs).
b. Speak to your commitment to diversity, equity and inclusion.
c. Speak to any value-adds you and/or your entity may offer if engaged by Evergreen Social Impact.
d. Provide any additional information, not specifically requested, but which you believe would be useful in evaluating your proposal.
Method of Submittal
Proposals should be submitted via email, no later than 8/23/23, with “RFP: IT Services” in the subject line, to Sarah Hiller at sarahh@evergreensocialimpact.org. Questions regarding this RFP may also be addressed to this same email address.
Proposals not submitted per the above proposal submission guidelines may be considered non-responsive and not be evaluated.
Evaluation of Proposals
Finalists may be asked to submit additional materials, including references.
Total compensation under this contract will be based on the following criteria:
· Price (inclusive of travel and other routine business expenses)
· Prior experience
· Qualifications
· References, if requested
· Completeness and timeliness of the proposal
ESI will evaluate and award the contract to the submitter whose proposal is deemed to be in the best interest of ESI.
Thank you for your time and consideration of this Request for Proposal.
How to Apply
Proposals should be submitted via email, no later than 8/23/23, with “RFP: IT Services” in the subject line, to Sarah Hiller at sarahh@evergreensocialimpact.org. Questions regarding this RFP may also be addressed to this same email address.
Proposals not submitted per the above proposal submission guidelines may be considered non-responsive and not be evaluated.